YTL LAND & RETAIL
Omni-Channel Strategy Transformation
YTL Corporation Berhad is a multinational conglomerate, founded in 1955, operating in diverse sectors like Retail, Hotels and Resorts, E-commerce & Real Estate to name a few.
YTL Land and Retail, the Retail and Luxury arm of YTL, is exploring avenues to articulate and implement the appropriate omni-channel strategy and digital foundations for its retail businesses to remain competitive and increase market share. Its portfolio consists of Retail properties, such as StarHill Gallery and Lot 10 Shopping Centre; Hotel properties, like the JW Marriott Hotel Kuala Lumpur; Luxury brands, such as Valentino, Kenzo, Armani Casa, Ligne Roset,...
YTL Land and Retail partnered with OmniStrada to provide advisory services, operational support and strategic planning, articulating and delivering the necessary digital transformation steps of its high-end retail business towards building a long-term omni-channel retail capability.
Working with YTL Land and Retail’s executive team and YTL Corporation’s Investment team, we:
Provide on-going strategic planning and guidance to the executive team; including change management and competency development
Develop group-level Digital and Omnichannel strategies and capabilities across several retail businesses.
Set-up and lead a group-level Digital Practice to rapidly build internal competencies in E-commerce, Digital Marketing, and analytics, and to assist the different retail businesses in their digital projects.
Scoped, developed and launched a high-end lifestyle and luxury fashion e-commerce platform for its retail operation business; offering e-commerce capability to its brands and other tenants.
Craft and develop signature Omnichannel experiences encompassing Physical, Human and Digital elements for one of its flagship property in Kuala Lumpur, addressing all aspects of the business stack, from retail-technology and digital assets development to loyalty customer journey.
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