Omni-Channel Strategy & Customer Experience Design
OSIM is a global leader in branded wellbeing and lifestyle products, renowned for its luxurious massage chairs.
We worked with the management team to design OSIM’s omni-channel customer experience, and to articulate, plan and execute a pragmatic and necessary digital transformation.
To deliver such omni-channel and digital transformation ambitions, we primarily worked on:
Building a cloud-based lead & customer database asset, and developing customer insights and personalisation capability
Facilitating the implementation of a Marketing Automation platform
Crafting, delivering and monitoring signature omni-channel experiences
Developing and enhancing digital assets and touch points across the customer journeys
Bringing co-creation and agile frameworks for customer experiences and product development
Identifying and implementing retail tech, mobile strategy, IoT and cloud solutions
You can visit us at:
OmniStrada at The Hive
59 New Bridge Rd
or contact us at: