OSIM

Omni-Channel Strategy & Customer Experience Design

Services

#B2C

#Omnichannel

#Customer Journey
#Retail Tech
#Marketing Automation

 

OSIM is a global leader in branded wellbeing and lifestyle products, renowned for its luxurious massage chairs.

We worked with the management team to design OSIM’s omni-channel customer experience, and to articulate, plan and execute a pragmatic and necessary digital transformation.

To deliver such omni-channel and digital transformation ambitions, we primarily worked on:

  • Building a cloud-based lead & customer database asset, and developing customer insights and personalisation capability

  • Facilitating the implementation of a Marketing Automation platform

  • Crafting, delivering and monitoring signature omni-channel experiences

  • Developing and enhancing digital assets and touch points across the customer journeys

  • Bringing co-creation and agile frameworks for customer experiences and product development

  • Identifying and implementing retail tech, mobile strategy, IoT and cloud solutions

  • Reverse mentoring

Want To Talk About Projects?

Contact Us

You can visit us at:

 

OmniStrada at The Hive

59 New Bridge Rd

Singapore 059405

or contact us at:
info@omnistrada.com

 

©2016 - 2020 OMNISTRADA PTE. LTD. Registration number: 201631820W.

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