A Pragmatic Approach to Digital Transformation
A STEP-BY STEP GUIDE
The COVID-19 pandemic has drastically changed the business landscape. In many ways, the crisis has showcased both companies' digital capability weaknesses, and the value of digital transformation initiatives.
In this guide, we share our recommendations and most particularly a detailed approach for SMEs to start their digital transformation.
How We Help Our Clients
WHAT OMNICHANNEL AND DIGITAL CHALLENGES DO YOU NEED TO ADDRESS?
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We help you understand your customers better, personalize the interactions & deliver unique customer experiences
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We craft signature omnichannel experiences and customer-centric services
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We deliver turn-key e-commerce solutions and pragmatic digital marketing strategies
STAND OUT FROM THE COMPETITION
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We create unique, seamless, integrated experiences, 24/7, online and offline
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We address all touch-points and stages: human, physical, and digital
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We design the entire business stack to support seamless omnichannel customer journeys
CRAFT SIGNATURE OMNICHANNEL EXPERIENCES
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We leverage technology to capture, manage and analyze customer data, and drive customer engagement
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We craft engaging, unique and personalized customer journeys that improve retention
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We create loyalty programs that connect with the customers & drives loyalty that’s long term and sustainable
DELIVER CUSTOMER-CENTRIC SERVICES
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We design optimized and scalable e-Commerce solutions
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We design digital marketing & customer acquisition strategy roadmaps
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We help improve online customer journeys and funnel conversion to reach the tipping point of digital maturity
ACCELERATE ONLINE SALES
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We are vendor & technology agnostic
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We develop lean and agile plans to build omnichannel architectures that deliver customer-centric experiences
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We address the entire business stack, from content, marketing, to operations and multi-channel e-commerce
BUILD SCALABLE OMNICHANNEL ARCHITECTURES
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We articulate pragmatic plans to beat competition
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We lead you through organizational & operational changes required for digital transformation
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We plan and execute lean, agile & pragmatic digital strategy roadmaps
SUCCESSFULLY EXECUTE DIGITAL & OMNICHANNEL PROJECTS
Our Approach
COHESIVE CUSTOMER-CENTRIC DIGITAL & OMNICHANNEL STRATEGIES ELABORATION
OPPORTUNITIES
& GAP ANALYSIS
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Stakeholders Interview & Business Audit
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Strategic Alignment with enterprise KPI and priorities
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Digital Capability Assessment
OPERATIONAL & STRATEGIC PLANNING
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Articulate the roadmap and plan for the digital and omnichannel opportunity
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Identify expertise and partners
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Establish the structure for new operating model
PROJECT DELIVERY,
EXECUTION & ACTUALISATION
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Project Management & Execution
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KPI Monitoring
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Operational Change Management
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Communication and Marketing Plan
Contact Us
You can visit us at:
OmniStrada at The Hive
36 Carpenter St, Singapore 059915
or contact us at:
info@omnistrada.com